SewaMart — Local Services Marketplace

SewaMart connects people looking for local services with providers able to fulfil those requests. The product needed more than a customer catalogue: provider onboarding, service management, booking, payment, and administration all had to work as parts of the same marketplace, coordinated by one brand and one underlying data layer. iEncode Tech delivered the engagement end to end, brand identity, UI/UX, web and mobile applications, and the backend workflows connecting them, so that a change made on the provider side is reflected accurately in what customers discover, while administrators retain oversight without a duplicated, disconnected version of either experience.

• Service-provider onboarding
• Provider and service management tools
• Customer discovery and booking
• Payment functionality
• Platform oversight and administration
• Real-time booking and status updates between customers and providers
• In-app voice and video calling between customers and providers
• Google-based sign-in and analytics, with Firebase push notifications
• Transactional email via Zoho Mail and SMS booking alerts
• Optimised image delivery for service and provider listings
• Marketing and promotional support built into the operational model

Customers can discover suitable services, understand the available options, and move into a booking flow with confidence. The web and mobile experiences were designed to keep this journey clear and focused, so marketplace complexity on the provider and administrative side never surfaces in the customer-facing product.

Three-sided marketplaces tend to break down when one side is over-engineered at the expense of the others, a rich provider dashboard with a thin customer experience, or vice versa. iEncode Tech built each side, customer, provider, and administrator, as its own scoped workflow, sharing a single brand, UI system, and data layer underneath so that a change made by a provider was accurately and immediately reflected in what customers discover, and administrators retained oversight without duplicating either experience.

• Next.js powers the customer web experience, giving SewaMart fast page loads and strong SEO foundations for service-discovery pages that need to be found by search engines as well as browsed directly.
• React Native extends the same product logic to a native mobile app, meeting customers and providers wherever local-services searches actually happen.
• Node.js runs the backend API layer, chosen for a consistent JavaScript stack across web, mobile, and server that let the team move faster across all three surfaces.
• MongoDB holds marketplace data in a flexible document model suited to the varied, evolving shape of services, bookings, and provider profiles across categories.
• WebSockets keep booking status and provider availability updated in real time, so customers and providers see accurate information without refreshing.
• WebRTC enables in-app voice and video calling, letting customers and providers discuss a job’s specifics without leaving the platform.
• Google APIs provide authentication and analytics, and Firebase delivers push notifications for booking confirmations and updates.
• Zoho Mail handles transactional email, while an SMS gateway delivers time-sensitive booking alerts.
• Vercel hosts and deploys the Next.js frontend with fast, reliable delivery and simple continuous deployment.
• Cloudinary manages image storage and optimisation for service and provider listings, keeping visual content fast-loading across devices.

iEncode Tech delivered SewaMart across brand identity, UI/UX, web, mobile, Node.js and MongoDB-backed workflows, payments, provider management, and promotion, handling the product end to end rather than as a series of disconnected work orders. Real-time booking updates via WebSockets, built-in WebRTC calling, and reliable notification channels give customers and providers a marketplace that feels immediate and trustworthy, while Vercel and Cloudinary keep the experience fast across devices as the marketplace grows.